Shipping policy

Order Processing Times

All of our samples and cakes are packaged by hand by our staff in Tainan once an order is confirmed to ensure freshness and best performance of teas. We are a small business that travels with Tony Chen alongst his busy schedule. We will do our best to package and ship your order within 1-15 business days. If we require a bit more time, we will be in contact with you. 

Most airmail packages take 1-3 weeks after the package is sent to arrive. 

Lost Packages

We are not responsible for lost or stolen packages. Once the package departs Taiwan, Chunghwa Post relinquishes responsibility for any lost or stolen packages to the shipping agent in the recipient's country.

Customs and Duties 

Please be aware that we cannot assume responsibility for any duties, taxes, or additional fees imposed on parcels upon entering your country. If you have specific requirements regarding declaration or information to be included with your parcel, kindly let us know when placing the order.

Please note that customs authorities may open parcels for inspection of goods. We have zero control over their actions and unable to take responsibility in this case. 

Oil spots and imperfections on tea cakes

Please note that due to the natural aging process of tea cakes in Taiwan, some cakes may have oil spots and other imperfections on the cake wrapper. These do not affect the quality of the tea and show good sign of proper aging, so there is no need to worry. Please bare this in mind before you make a purchase on our website.